Frequently Asked Questions

Many frequently asked questions about AXUG Summit are covered below. If you cannot find an answer to your question, make sure to contact us.

General Questions
October 15-18, 2018
Who Should Attend?
Project Managers, Developers, Human Resources/Payroll, Sales/Marketing, Administrators, IT, AP/AR...If you're a Dynamics 365 and/or AX user there is something for you at Summit.
Hotel & Travel
Summit Phoenix Hotel reservation and booking information can be found on the Hotel page.

Summit host hotels are the following: Hyatt Regency Phoenix, Renaissance Phoenix Downtown, Sheraton Grand Phoenix, and The Westin Phoenix Downtown. All of these properties are within walking distance of the Phoenix Convention Center.
Yes. All discounts have already been applied and the special group rates are shown on the Summit Hotel page for each of the hotel properties.

For all properties, reservations must be received on or before 5:00pm MST on September 21, 2018 to receive the hotel group rate.
Please review the Summit Agenda to better assist in planning your Summit travel.
Representatives from the hotels will NOT proactively contact you, nor will our contracted housing vendor ConferenceDirect. If you are contacted by someone claiming to be a hotel or conference representative, we advise you disregard the call or email. Use only the links or phone numbers that are provided on the Summit Hotel website, or via direct User Group emails, or communications made through the Summit community.
On the Summit Hotel page, click the “Manage Existing Reservation” link.
Yes. If, for any reason you need to cancel your hotel reservation, the following cancellation fees will be applied:
  • $5.00 cancellation processing fee for all cancellations made from April 15th to August 14th
  • $15.00 cancellation processing fee will be charged for all cancellations made between August 15th to September 14th
  • $25.00 cancellation fee for all cancellations made on September 15th and beyond
Charges are assessed by the Summit Phoenix 2018 Housing Bureau, ConferenceDirect. Should you cancel, this charge will appear on your credit card statement as “Convention Services, Folsom CA”

These charges are in addition to the hotel's cancellation policy, which requires a deposit of one night's room and tax. If paying by credit card, the deposit may be reflected on your credit statement as early as September 21st, 2018 (subject to change without notice).

Cancellations must be made at least 72 hours prior to your arrival date for refund of your one night's room and tax deposit.
Yes. A special sub-block has been set aside for Summit speakers and is available on a first-come, first-serve basis. Upon confirmation of being selected as a Summit speaker, the special Speaker sub-block reservation link and access code will be sent to you.
Shuttles will be provided to some of the outlying Summit hotel properties, but not all. The Summit Shuttle schedule will be posted as soon as those details are confirmed.
All pricing information is available on the AXUG Summit pricing page.
Members of our user groups receive automatic discounts on event registration. Not yet a member? Save $400 when you bundle your AXUG Summit registration with a net new annual user group membership (new members only). View Membership Info.
We unfortunately do not offer discounts for non-profit organizations.
You can transfer your registration to another person at your company by going to your registration and selecting Transfer. If you have any questions, you can submit your request to In your request, please include the name, company, and email address of the attendee you would like to transfer the registration to.
Session Content
Our General Managers work with the Programming Committee, comprised of Dynamics users and partners, to review Call for Proposals submissions and put together an agenda that meets the needs and interests of the Dynamics community.
All user group sessions are included in your registration. When available, check out the tracks page for an experience more specific to your job needs or see the full schedule to add any Summit session you are interested in.
CPE credits are available for select breakout sessions and Academy courses at event name. Please note, not all Summit sessions are CPE eligible. CPE eligible sessions are noted in the Online Planner and in the User Group Summit Nashville Mobile App. In order to request CPE credits, you must complete the session survey. Your last name must be entered on the CPE Requested field.

Dynamic Communities, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsor may be submitted to the National Registry of CPE Sponsors through its website at
Additional Onsite Opportunities
Yes, there will be Academy classes at AXUG Summit. Pre-conference academy schedule will be posted closer to the event.
Already registered forAXUG Summit and want to add on a Pre-Conference Academy class?

Follow these easy steps:

  1. Login to the AXUG Summit site and click Register.
  2. Under the message stating "You are currently Registered." click on Edit Registration
  3. Under the Registration Actions heading, click Edit.
  4. On the next screen, click Add Activities.
  5. Click Sessions on the left menu to see Pre-Conference Academy classes. Check the box next to the class title(s) you want to attend.
  6. When finished selecting classes, click Continue.
  7. Follow the prompts to complete the process of registering for classes.
Get Engaged
Follow your user group community on LinkedIn, Facebook, or Twitter and use the hashtag #AXUGSummit in your online conversations.
For questions about AXUG Summit sponsorship, please contact Nancy Anello. Learn more about available opportunities on our Sponsorship Opportunities page.
Other Questions
First, please verify your password is correct, by selecting the ‘Forgot my password’ link on the login page. If you are still having issues, please contact for further assistance.
No, we do not share attendee information with sponsors. Click here for our full privacy policy.
To opt out of sponsor communications, edit your Registration and specify "Yes" to the question relating to sponsor communications.

Still Have Questions?

We're happy to help.

Email support and a member of our team will be in touch!